Annual Host

Probably the mail server you are using has blocked the welcome email we have sent you. Write us from the exact email address you used upon signup asking to resend your welcome email. Ops yes, we can be reached at support [at] supportindeed.com.

To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.

You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/www/sub.domain.com and such folder is created in the File Manager.

Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://sub.domain.com (note "www." won't work for subdomains).

If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client

To establish FTP connection, please start your FTP client, type in the login details in their respective fields
FTP Hostname: All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
FTP Username: FTP username is listed in your Control Panel, FTP Manager menu;
FTP Password: The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;

If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www

You may find the File Manager very useful to browse over your site's files and even edit these files.

To close your free account please login to your control panel and find the Account Closure menu. There you should only repeat your username and password, write a short feedback and confirm you want the accout to be closed.

If you wish to close your paid account, proceed to do so by contacting us at sales[at]supportindeed.com

This is our default index.html which is automatically added when you create a domain/subdomain into the Domain/Subdomain Manager. Upload your own index.html page to see your site's default page.

Typically when you are uploading by FTP Client, its default settings may not overwrite existing files, therefor please delete this our default index.html page to upload yours.

The following PHP functions are disabled on free accounts due to system/security reasons: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link, exec, passthru, curl_init.

For further restrictions on free type accounts, please refer to our Terms of Services FREE Hosting.

Yes however only clients on paid accounts can change their php.ini settings from their web hosting control panel, PHP Settings menu. Paid and free accounts can switch from php 4.4.1 to 5.3.1 using PHP Settings menu.

If you can recall your username/Client ID, please use the lost password retrieval tool at our login page. If you lost your username/Client ID as well, you can simply contact us by sending an email from the email address used originally for the account registration and ask for your details. The email address to send your query is support[at]supportindeed.com.

In the first place if you use a domain, make sure it uses the correct NS settings. The one you should point your domain at. NS settings are listed in your Domain Manager section under NS column, after you add the domain.

Next check whether you uploaded the site to the exact location associated with the respective domain/subdomain. Visit your File Manager and browse in the resepective folder that corresponds to the subdomain/domain and make sure data has been uploaded correctly and that permissions of the files are 755.

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Here are several things you need to set up in order to have these signs displayed correctly:

- Inside your control panel, phpMyAdmin should be set to the following unicode standard: 'utf-8';
- Meta tags on all pages should be: <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
- All texts should be imported in the database using unicode standard: 'utf-8' as well;

Our hosting configuration supports 16MB php memory limit.

This instruction applies only for paid hosting accounts and requires to EDIT the php.ini file. Inside your web hosting account, PHP Settings menu add the following line at the end of the file:

# For Ioncube and php4:
zend_extension = /usr/local/ioncube/ioncube_loader_lin_4.4.so


# For Ioncube and php5:
zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so


# For Zend Optimizer and php4:
[Zend]
zend_extension_manager.optimizer=/usr/local/Zend_php4/lib/Optimizer-3.3.3
zend_optimizer.version=3.3.3
zend_extension=/usr/local/Zend_php4/lib/ZendExtensionManager.so


# For Zend Optimizer and php5
[Zend]
zend_extension_manager.optimizer=/usr/local/Zend_php5/lib/Optimizer-3.3.3
zend_optimizer.version=3.3.3
zend_extension=/usr/local/Zend_php5/lib/ZendExtensionManager.so
zend_optimizer.optimization_level=15

There are two ways to extract .zip files directly on the server:

1.The first one is by using SSH
->Run the following command over SSH:
unzip theziparchive.zip

2.The second way is with PHP script.
-> Create file unzip.php in the current directory where your zip file is and add to the file the following script:

<?
`unzip theziparchive.zip`;
?>

Run file unzip.php in a browser to execute the php script, that will trigger file to be unzipped.

1. First upload your .sql file inside your account.

2. Create SSH access using the SSH Manager, then SSH your account.

3. Using SSH go inside the folder where your .sql file is and run the following command:
mysql -D database_name -h database_host -u database_username -p < /home/www/domain.com/folder/sqlfile.sql

4. You will be asked to insert the database password, type it, then press enter.

Domain name is the unique name of your website (like yahoo.com, microsoft.com etc) that differentiates it from the other sites on the Internet. The domain name is the address of your website. You can move your domain name (entire web site) from one host to another.

You can purchase a domain name from your control panel. You should follow the steps:

1. Login to Domain or Hosting Control Panel.
2. Go to New Domains & Services.
3. Follow the domain registration form.

If you have troubles or need help with the pucrhase form, contact our Sales Dept. over chat on the top of the page.

Upon creation of your account we have not assigned/created any subdomain. You should create one yourself i.e. yourname.domain.com from within your control panel, Subdomain Manager menu. Once you create a subdomain the system will automatically create a corresponding folder inside your File Manager menu with the same name as your subdomain. Subsequently, you should upload your web site files inside this directory to have the site files set up correctly.

To set up the domain with us, add the domain through the Domain Manager menu, inside your hosting control panel. Once added under 'NS' column, you will see the proper NS settings next to the domain name. You need to point your domain to the specified NS settings (Name Servers). You can do so either by asking your domain provider, or you can do it yourself if you have a domain control panel.

When you register a domain name your contact details are recorded in the so called WHOIS database - that maintains the contact info for all active domains. A domain's WHOIS info is publicly available as per ICANN regulations.

If you feel upset exposing your contact deatils publicly, you can legally hide it by ordering Domain Privacy Protection to your domain. The service Domain Privacy Protection is available only for domain that are registered/transferred with us. You can purchase and apply Domain Privacy Protection to your domains over your control panel, New Domains & Services menu.

Yes, you can hide your personal contact info to reduce the chances of identity theft and data mining by purchasing Domain Privacy Protection. This service relaces your details with alternative to save you tons of spam and telemarketers. If any important information is sent though, it will be forwared to you. To purchase and apply this service, go to you control panel, New Domains & Services menu.

While the default domains' path is /home/www/yourdomain.com, you can change it for your convenience to point the path to any other domain or subdomain of your account. Thus the content of the domain/subdomain that is pointed as path will display on the primary domain/sibdomain. You need to follow the steps:

1. Login to your Web Hosting Control Panel.
2. Go to Website Manager.
3. Click on Subdomain Manager menu.

You will be presented a screen from where you can manage your subdomains. You can change a subdomain's content path by clicking on Edit Subdomain icon and type in the new content path e.g. /home/www/otherdomain.com (path of any domain or subdomain hosted inside this specific hosting account).

You can change the default 404 error page of your domain(s) only if you utilize paid account. You need to follow the steps:

1. Login to your Web Hosting Control Panel.
2. Go to Website Manager.
3. Click on Subdomain Manager menu.

You will be forwarded to a page from where you can manage your subdomains. You can change a subdomain's error page by clicking on Edit Subdomains, just underneath Options and type in the page URL.

Custom 404 page feature is active on paid accounts only.

Once you have setup your domain name with our services by assigning it our NS servers, you can manage MX, A, Cname, SPF, TXT, SOA records of your domain following these steps (only paid accounts):

1. Login to your Web Hosting Control Panel.
2. Go to DNS Records menu.
3. Choose hostname to manage its MX, A, Cname, SPF, TXT, SOA records.
4. Add, Edit or Delete records.

Note 1: Do not change configuration unless you are absolutely sure and know what you are doing.
Note 2: For some DNS records change allow 12-36 hours to take effect.

Our system does not support "www" prefix for subdomains. You can visit your site by typing in the browser subdomain.domain.com or http://subdomain.domain.com.

Yes, you can point two different domain names to one directory. Just go to the Subdomain Manager section in your hosting control panel and edit the path of the "www" subdomain of one of your domains.

For example you have added two domains via the Domain Manager section:
domain1.com
domain2.com

In the Subdomain Manager section you will have respectively:
www.domain1.com
www.domain2.com

Both domains are pointed to the respective folders:
/home/www/domain1.com
/home/www/domain2.com

To have your two domains loading one and the same content, please observe the following steps:
1. Upload your website at /home/www/domain1.com.
2. Go to the Subdomain Manager section.
3. Change the subdomain path of www.domain2.com from /home/www/domain2.com to /home/www/domain1.com.

That's all. Your domains will open one and the same website.

FTP is the abbreviation for File Transfer Protocol.

FTP Client is a software that enables you to upload remotely and easily files to your hosting account by simply drag-and-drop files and folders, then they all are queued until successfully uplaoded.

You can upload your website using any FTP Client or the File Manager inside your hosting control panel.

We recommend FileZilla FTP Client. Download FileZilla here.

The FTP settings are as follows:

FTP Host: All FTP Hosts are listed in your hosting control panel, FTP Manager section on the bottom of the page.
FTP Username: FTP username(s) are listed in your hosting control panel, FTP Manager section.
FTP Password: The one you have assigned to your FTP account, for the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;
port: 21

Inside your Web Hosting Control Panel simply mark the check box corresponding to the file or directory you would like to manage and click the command button (Rename, Copy or Move).

When you move files a dialog box pops up where you need to specify the path where the file should be moved e.g. /home/www/domain.com/new/destination/folder/.

If you upload with File Manager all files/folders are uploaded/created by default with 755 permissions. Via File Manager you can change files/folders permissions by marking them on the left side check-box then choose permissions on the top and click on "Set" button.

Alternatively and recommended you can change the permissions of your files/folders using FTP client. On most well-known FTP clients with a right click on the file/folder choose "Properties" to find an option for changing file/folder's permissions.

Note: All php files need 755 permissions to work properly.

Yes, you can. Inside your hosting control panel, File Manager section, next to each file there is an icon in the form of a paper sheet. Click on that icon to view and edit files' content.

Note: Do not open more than one file in edit mode to avoid browser session mixing their content and even causing data loss.

To upload a locally stored document, please observe the following steps:

1. Browse to the specific directory inside the File Manager where you would like the file to be uploaded.
2. Select (from your PC) the file by the "Browse" button and click the "Upload File(s)" button.

Please enable "Passive mode" to your FTP Client! On FileZilla choose "Edit", then "Settings" look for "Passive Mode", choose "Use the server's external IP address instead". Click "OK" button.

Now you are ready to FTP your account.

Free accounts: File Manager - 500 kb, FTP - 500 kb
Paid accounts: File Manager - 16 MB, FTP - no limit

There are two methods that you can use to upload your website's content. You can either use the built-in File Manager in the control panel or use your favourite FTP client. In order to reach the File Manager, you should login to your account and follow the steps:

1. Go to Website Manager.
2. Click on File Manager.

You will be forwarded to a complete list of your uploaded files/directories. You should scroll down and find the 'File Upload' section - there is a limit 3 uploads at a time using the form.
In case you want to simultaneously upload more files, you can use your favourite FTP client. It is vital that the client supports 'PASSV'(also referred as 'passive mode') and you use the following FTP settings:

1. Ensure that you have enabled PASSV(passive mode) from your FTP client's configuration.
2. FTP Hostname: All the hostnames that you can use are listed in your control panel's FTP Manager for your convenience. The FTP Manager is located in the Website Manager section.
3. FTP Username and Password: The FTP users configured for your hosting account are listed in the control panel's FTP Manager(Website Manager section).

While the paid hosting packages don't have any upload restictions on file size or type, the free accounts do.

The following file types are restricted from uploading on free type web hosting - .htacl, .htaclu, .avi, .mov, .mp2, .mp3, .mpeg, .ram, .asf, .quota, .vbs, .shs, .scr, .exe, .cmd, .torrent, .wmv, .wma, .rm, .zip, .rar, .tar, .gz.

Additionally free accounts are restricted from uploading bigger than 500kb files.

This error message normally occurs on free type accounts. In this case the error message is generated due to to the size of the file - it is bigger than 500KB which exceeds the file size limit on the free type account.

The correct MySQL/PostgreSQL database settings are:

• DB Host: See your MySQL/PostgreSQL Manager section under DB Host column.
• DB Port: 3306(for MySQL) / 5432(for PostgreSQL)
• DB Name: The database name you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
• DB Username: The database username you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
• DB Password: The database password you have assigned.

Login your contorl panel, click on the phpMyAdmin/phpPgAdmin icon, then use the following credentials:

• Username: The database name you have assigned, listed inside MySQL/PostgreSQL Manager.
• Password: The database password you have assigned.

Due to security reasons on the shared hosting we do not allow database socket connections, please use MySQL settings to establish connection (please refer to previous help question).

The command line is as follows: mysql -h db_host_name -D db_name -u db_username -psomepass

Please note that some of our hosting packages have a set limit for maximum database size. If you have reached the limit, the sql server will reject any inserts. You can easily monitor your databases usage following the steps:

1. Login to your control panel.
2. Go to Website Manager.
3. Depending on the type of database, click on MySQL Manager or PostgreSQL Manager.

You will be presented with a screen which contains a list of your current databases and a form through which you can create new databases. You can monitory the current database usage from the list and particularly the "Space Quota" and "Used Space" columns.

To create a working email account you need to have a domain and/or corresponding subdomain. Once you have that, go inside your Email Manager menu and enter the email account name and password and click on the "Create E-mail" button.

Note: Please not that free accounts can only receive emails, however not send! With free accounts you can create email accounts only if you have a domain name!

Deleting a mailbox will delete the selected mailbox along with all e-mail aliases, e-mail filters assigned to it.

The physical folder where your incoming email messages are stored.

To assign a quota to an e-mail account, you should following the instructions below:

1. Login to your control panel.
2. Go to E-Mail Manager.
3. Click on E-Mail Accounts.

You should click on the Change Quota button underneath the Options tab.

Note: The maximum mailbox quota you can set is 1024 MB (= 1 GB).

SMTP is disabled for the free accounts due to spam concerns!

If you have a paid account, please make sure in the account properties of the Outlook Express / MS Outlook you have checked the box "My server requires authentication". Please note that if you are using different email client the settings might be different (please refer to the questions further below).

The mail settings are as follows:

• Username: Your e-mail address;


• Password: Your e-mail password;


• POP3 Server: yoursubdomain.yourdomainname.com or mail.yourdomainname.com


• SMTP Server: if you have paid account use mail.yourdomainname.com;

SMTP (Simple Mail Transfer Protocol) is disabled for all free accounts due to spam concerns!

First make sure you have checked in the account properties of the Outlook Express / MS Outlook the option "My server requires authentication". Please note that if you are using different e-mail client the settings might be different.

If not, proceed to the following test. Open Command Prompt (Windows -> Start menu -> Run -> type "cmd") and type: telnet mail.yourdomain.com 25, press "Enter"

If you do not get response 220 mail.yourdomain.com mail server this means your PC (Firewall or Antivirus Program) blocks port 25 and thus filters your outgoing emails.

Solution: Disable the option of your/your network firewall to block port 25, contact system administrator, ISP or Antivirus Program producer for help on how to disable port 25 filtering. Alternatively you may use port 587.

In order to check, if your email client does connect to POP3, please observe the following steps:

1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open the so called Command Prompt
2. Type in -> telnet mail.yourdomain.com 110 -> press "Enter"

You should receive - OK status, this means POP3 is working and connection is ok to the mail server.


In order to check if your email client does connect to IMAP, do the following:

1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open, this is the so called Command Prompt
2. Type in -> telnet mail.yourdomain.com 143 -> press "Enter"

You should receive - OK status, this means IMAP is working and connection is ok to the mail server.

Here is a script example you can test php mail function with:

<?
$from = "From: You <you@yourdomain.com>";
$to = "you@yourdomain.com";
$subject = "Hi! ";
$body = "TEST";

if(mail($to,$subject,$body,$from)) echo "MAIL - OK";
else echo "MAIL FAILED";
?>

This script is sending email (to you@yourdomain.com) and printing "MAIL - OK" on the page.

Tip: Please note that the 'from' header should be an existing email account inside your Email Manager of your Hosting Control Panel.

To set up forwarding for all emails coming to any@yourdomaindomain.com to be forwarded any@anydomain.com, do the following:

1. Go to your Control Panel -> E-mail Manager section -> E-mail Filters menu;
   
   
2. If you want all emails sent to any@yourdomaindomain.com to be forwarded to any@anydomain.com, these are the correct settings in the E-mail Filters menu:
   
   E-mail: any@yourdomaindomain.com (choose from the drop down menu)
   
   Rule description: any@anydomain.com type any explanation for this rule
   
   Filter priority: any not already taken from 1 to 500, start from 1
   
   Set filter criteria: 'Addressed To' ,type any@yourdomaindomain.com
   
   Action to be taken: 'Forward message to e-mail' any@anydomain.com

If you want the emails sent to any@yourdomaindomain.com, to be forwarded to any@anydomain.com, and in the same time kept in any@anydomaindomain.com as well, you should specify all emails to be forwarded to any@anydomain.com as well as any@anydomaindomain.com, space delimited.

Delete the email account you have already set up, start again and follow these steps:

1. Tools -> Account Settings
2. Add Account -> New Account Setup -> Choose Email account
3. Identity:
   
   1. Your Name: Firstname Lastname
   2. Email address: name@domain.com
4. Server Information:
   
   1. Choose IMAP
   2. Incoming Server: mail.yourdomain.com
5. User Names:
   
   1. name@yourdomain.com
6. Account Name:
   
   1. name@yourdomain.com
7. Finish -> OK
   
   Thunderbird might ask you for email account password, enter it.
8. Inside your Thunderbird right click on the email account -> choose Properties
9. Dialog box will open, go to Server Settings -> click on 'Advanced' button
10. Second dialog box will open, in IMAP server directory write: INBOX, click Ok on the second dialog box
11. On the first dialog box on the left below find -> Outgoing Server (SMTP), click on and choose 'Add'
12. A dialog box will open with title 'SMTP Server' enter the following settings:
    
    Settings:
    
    1. Description: name@domain.com
    2. Server Name: mail.domain.com
    3. Port 25
    Security and Authentication:
    
    1. Check box 'Use name and password' should be checked.
    2. Username: name@yourdomain.com

Confirm all dialog boxes with OK, close Thunderbird and reopen it again. You may be asked for your password again, place the password and check the box to save it.

This is the whole process of setting up an email account with Thunderbird.

To add an e-mail alias, you should follow the instructions below:

1. Login to your control panel.
2. Go to E-Mail Manager.
3. Click on E-mail Aliases.

You will be forwarded to a page where you will find a list of your current e-mail aliases. To add the alias, you will have to complete the form.

You can access your webmail from the control panel, if you follow the instructions:

1. Login to your control panel.
2. Go to E-Mail Manager.
3. Click on Webmail.

You wil be forwarded to a login screen from where you can manage your emails via your web browser.

Our servers require SMTP authentication, which in plain English means you will have to use any of your e-mail accounts, created within the E-mail Manager -> E-mail Accounts section from your control panel.
You can see the code of an example contact form below(contact.html):


To have the form working you will also have to create a file called mailer.php with the below code:


If you already have a non-working contact form try adding the following variables and check if it works:


NOTE: The Reply-To header could be set with different variable than $email, depending on the contact form itself.

If your contact form already has the $header or $headers variable you will have to add the code with the following change:


NOTE: The Reply-To header could be set with different variable than $email, depending on the contact form itself.

If you wish the messages from the contact form to be received in e-mail box which is not on our servers just replace the $mymail in the mail() function with the e-mail where the e-mails should be sent to.

The domain name server (DNS) is the way that Internet domain names are located and translated into IP (Internet Protocol) addresses. Domain Name Server, a program running on a server which automatically translates domain names from http://www.domain.com/ into their correct TCP/IP addresses, eg 123.123.123.123.

Go to My Domains menu, click on the domain name. You will be followed to Domain Details menu, click on DNS Settings tab.

Note that by changing the domain's NS (DNS) settings you will point your site to a different web server location.

If you want to transfer domains to us, from another registrars, you will need to unlock the domains and ask the other registrar to provide you with the authorization (EPP) code. Purchase domain transfer from your domain control panel New Domains & Services menu, write us at sales[at]supportindeed.com providing the authorization (EPP) code for the transfer. We will do the rest.

At the very first domain purchase a Master Mode Control Panel is created. Thus in case you purchase additional domain names you can manage all of them via this Master Control Panel. The Master Control Panel credentials you can get from the initial Welcome Email we sent you upon the very first domain purchase. Credentials for the Master Control Panel consists of: Client ID and Password.

In case you have more than one domain and you need to give access to any domain name from your account to a third party, you can do this via the Single Mode Control Panel option. Credentials for the Single Mode Control Panel are: Domain Name (this is the specific domain you need to give access to the third party) and Password (this is the password of your Master Control Panel, unless you change it (for any domain) via My Domains menu, Change Domain Password icon for this specific domain name.

You can edit/change your domains' DNS records via your hosting control panel, DNS Records menu.

This option is available only on paid accounts.

Dedicated server is a service offered when customers need to lease an entire server not shared with anyone. This is more flexible than shared hosting accounts, as the client has full control over the server, including choice of operating system, hardware, etc.

Virtual private server is a method of partitioning a physical server computer into multiple servers such that each has the appearance and capabilities of running on its own dedicated machine. Each virtual server can run its own full-fledged operating system, and each server can be independently rebooted. Many customers do not need an entire server and prefer to pay less for what they utilize.

DSCP stands for Dedicated Server Control Panel and is the virtual place where you can manage your servers. Inside you can view your server configurations, perform remote control actions, etc.

• Bandwidth usage statistics for every single server you own.
• Monitoring for every server.
• Information for every server configuration.
• 1 default IP address per server. You can order more IPs if you need.
• We also provide automated web based server rebooting.

Slave users are subusers of an account. Their usernames are made by a simple logic. The username of a slave user is leaded by the username of the "master user" who is the owner of the account and followed by underslash "_" and some symbols. If the master user is xxxxx for example, the slave user is xxxxx_10. Slave users are not separate accounts. Slave users are useful when a couple of people manage an account, because every account can have several servers and is much easier every single server to be managed by separate person.

We own and maintain the server hardware. This means that in the event of a hardware failure our staff will be responsible for making any repairs of the hardware or replace the server.

We offer you pre-installed OS on the server in a default configuration, assign a default IP address to the machine and connect it to our network, so that each client may remotely access it. All further software installations, configuration and administration work is the responsibility of the customer. However, if you prefer help in the server's administration in some or all aspects, our expert staff can provide an hourly rate support. Please contact us at sales[at]supportindeed.com for more details with your questions and problems.

It is the responsibility of the customer to ensure that he/she has adequate backups of their data and system configuration (system OS). It is recommended that you keep backups of your most vital data at your own premises. Please contact us in case you need additional backup storage space.

When you rent a dedicated server of VPS the data center hosting the machine offers you better network speed, backup power, security, 24 hour monitoring, no need for expensive dedicated Internet connection, etc.

You can order additional IP addresses from your server control panel, just go to the Buy Products section.

You can buy domain names from your server control panel, just go to the New Domains & Services section.

You can go to Buy Products section and check what upgrade options are available.

The Webmin works on port 10000 by default. You can type the following URL in your browser to access the Webmin of your server: https://xx.xxx.xxx.xxx:10000 (where "xx.xxx.xxx.xxx" is your server's main IP address).

Yes, the FAQ for Webmin can be found at http://www.webmin.com/faq.html.

Additional documentation is available at http://www.webmin.com/docs.html.